FAQ'S

Every day help for our customers

Rely on us to be your steadfast companion throughout your journey. Our dedicated team is at your service 24/7, ready to address any inquiries or uncertainties you may have. Whether you’re reserving your ideal property, staying updated on booking details, or deciding on the perfect accommodation.

If you need more help

If you need more help, our dedicated team is here for you. Reach out to us for any questions, inquiries, or assistance, and we’ll be delighted to provide prompt and personalized support. Your satisfaction is our priority,

How do I book a property on Castilo Lanzarote?

Booking a property is easy! Simply browse our listings, select your desired rental, choose your dates, and complete the secure online booking process.

Are the rental rates inclusive of all fees?

Yes, our rental rates are all-inclusive, covering accommodation fees and any applicable taxes or service charges. No hidden costs!

What is the cancellation policy for bookings?

Our cancellation policy varies based on the property and booking dates. You can find specific details on each rental’s page. We aim to provide flexibility for our guests’ peace of mind.

Are the properties pet-friendly?

Some properties do allow pets, while others may have restrictions. Please check the property listing or contact our customer support for pet-friendly options.

Is there a minimum stay requirement for bookings?

Yes, some properties have minimum stay requirements, especially during peak seasons. Details can be found on each property’s page.

How can I reach customer support if I have questions during my stay?

Our 24/7 customer support team is always ready to assist you. You can find our contact information in the booking confirmation email or on our website’s contact page.

Is housekeeping included?

Regular housekeeping services may be available depending on the property. Details can be found in the property listing or by contacting our team.